IronArch Technology is seeking a Senior Data Analyst to support the Data Analytics, Measurement, and Ecosystem Strategy (DAMES) initiative within Veteran Experience Services (VES) to ensure decision-making is data-driven, Veteran-centered, and outcome-oriented.
Requirements
- Strong proficiency with enterprise analytics and survey platforms (e.g., PowerBI, Medallia, Qualtrics, or similar).
- Demonstrated ability to design and configure surveys and link survey outputs to operational dashboards.
- Experience working within the VA data ecosystem (Summit, CXI, VEIS, or other VA platforms).
- Knowledge of data modeling techniques, including SQL-based analysis and pipeline development.
- Familiarity with NLP, AI, and advanced statistical methods to analyze qualitative and quantitative feedback data.
- Skilled at visual storytelling through clear dashboards, diagrams, and reports consumable by both technical and executive audiences.
- Experience working in Agile environments, delivering iterative analytical artifacts aligned to sprint goals.
Responsibilities
- Lead data ingestion and modeling from multiple VA operational and feedback sources into enterprise data platforms.
- Develop and refine CX measurement frameworks, aligning metrics to VES and VA strategic priorities.
- Design, configure, and deploy enterprise surveys that capture Veteran and staff experience data, ensuring alignment with target audiences.
- Engineer dashboards and reporting artifacts (PowerBI, Medallia, or similar) to deliver actionable insights to product teams and VA leadership.
- Visualize system architecture and integrations to contextualize data flows, operational performance, and user impact.
- Apply advanced analytics techniques (including NLP and AI-driven methods) to survey and operational data to surface trends and track change over time.
- Collaborate with VA product owners and line managers to integrate insights into ongoing decision-making, backlog prioritization, and service delivery.
Other
- Public Trust Clearance or higher (ability to obtain and maintain required background investigation)
- 6–8 years of experience in data analysis, data modeling, or CX measurement, ideally supporting large-scale federal programs.
- Competitive compensation and market-leading bonus opportunities
- Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch.
- 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
