The Data Analyst II position at Matrix Service Company is looking to solve the business problem of providing enterprise software support, design, development, installation, testing, and maintenance, with a focus on data integrations, reporting, and business intelligence.
Requirements
- Knowledge of technical troubleshooting approaches, tools and techniques
- Experience in software and hardware support
- Experience in the use of back office processes and languages including but not limited to .NET, C-Sharp, VB, SQL Server and Oracle
- Demonstrates an awareness of database administration, business intelligence and integrations
- Knowledge of Internet search techniques and ability to obtain information from the Internet
- 3+ years’ experience in software/application design and development
- Associate’s degree in Computer Science or equivalent job-related experience/knowledge
Responsibilities
- Serves as the Tier 2 escalation point for the Applications Analyst team. Participates in providing risk assessment, benefits analysis and best practices.
- Monitors and provides triage, support and analysis for Service Desk work orders, provides guidance in solutions and tools for custom applications, data integrations and reporting focused incidents formulating the best approach to resolving issues and fulfilling service requests.
- Leads in the capture, analysis and presentation of other internal and external data as required. Escalates only the more complex issues to Tier 3. May also escalate to an outside vendor as needed.
- Leads in the design of new reporting, business intelligence, data integration and custom application needs. Performs project management duties including delegation of tasks to others within the IT team.
- Ensures that all updates, patches, development and/or corrective software has been fully tested and documented. Leading the team in application administration, managing access, performance monitoring, and utilization tracking.
- Develops and performs testing for functional area’s initiatives and updates to ensure quality prior to customers.
- Recommends modifications to the application, reporting or integration configuration and utilization that reduce costs and improve service while securing our environment.
Other
- Actively supports the Company’s commitment to safety and its “Core Values”.
- Represents the Company at all times with high moral standards while adhering to the Company’s “Code of Business Conduct and Ethics”.
- Ability to maintain confidential information in a discreet manner
- Strong customer service orientation with problem solving and troubleshooting skills
- Applicants must be currently authorized to work in the United States on a full-time basis.
