The Bank Data Analyst II position is a member of the Customer Service Support Team that supports reporting needs for the Customer Contact Center. The role is responsible for processing and analyzing data, as needed, data from API, reports, documents, and other processes.
Requirements
- Ability to ingest data from various formats and perform complex analysis using different tools appropriate for the task
- MS Office programs
- Microsoft Excel
- Microsoft Power BI
- Python is a plus
- Power Automate is a plus
Responsibilities
- Performing analysis using various tools and techniques as needed
- Extracting data from various systems and sources into usable data
- Serve as a resource in determining the approach to be utilized in implementing new analysis and technology
- Ensures all data management analysis and reporting activities are documented and maintained.
- Responsible for providing back up to other Customer Service Support Analysts
- Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
Other
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write complex reports, simple-to-business correspondence, and procedures
- Ability to effectively speak, respond to questions, and present information to the following: one-on-one/small groups, employees, managers, and top management
- Ability to apply critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to work independently as well as collaboratively with a customer-service orientation.
- Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
- Ability to maintain effective interpersonal relationships with management and team members.
