The Customer Experience Analytics (CXA) team at Uber is looking to improve the experience of customers interacting with support, specifically focused on Consumer Growth and new products, and drive data-driven decision making across Uber's Community Operations (CommOps) org.
Requirements
- Experience in SQL
- Experience building dashboards with Tableau, Looker, or similar data visualization tools
- Experience with Python / R preferred
- Ability to write complex SQL queries
- Experience with data pipeline management/ETL
- Analyze advanced A/B testing data (exposure to experimental design is a plus)
Responsibilities
- Conduct analyses on various projects to improve the experience of our customers interactions
- Drive experimentation and insight generation in order to quantify the value of support and inform ROI tradeoffs
- Own data analysis and visualization, and communicate the outcomes/insights to various stakeholders to aid strategic decisions for improvements in support experience for drivers and riders
- Quantify the impact and efficiency of new products and business processes
- Develop analytical frameworks to support decision making
- Build and maintain scalable data products
Other
- 4+ years experience in data analytics, data science, or a similar role
- BA/BS Degree obtained
- BA/BS Degree in Economics, Business, Engineering, Operations, Research, or other quantitative focus (or equivalent work experience)
- Excellent analytical skills, structured time-management and organizational habits, and the ability to clearly communicate and present information for stakeholders at all levels of the business
- Eligibility to participate in Uber's bonus program, and may be offered an equity award & other types of comp
