Uber is seeking a Data Analyst to join the Customer Experience Analytics team to tackle critical business questions and drive data-driven decisions for the Crash and Claims support experience.
Requirements
Experience in SQL
Experience building dashboards with Tableau, Looker, or similar data visualization tools
Background working with customer support, insurance, or claims data
High technical proficiency in common analytics & reporting tools (e.g., Tableau, Google Data Studio, Google Sheets/Excel)
Experience in Python
Experience in data extraction, wrangling, and building pipelines
Responsibilities
Develop crash and claims support data, including program scorecards and core reporting tools
Define program specific key metrics and data pipelines
Conduct analyses to improve the experience for customers involved in a crash or insurance claim
Drive experimentation and insight generation to quantify the value of support interventions and inform ROI tradeoffs
Partner directly with program teams to translate analytical insights into business decisions
Build scalable data products that enable stakeholders to self-serve insights and act on data
Other
BA/BS Degree obtained
4+ years experience in data analytics, data science, or a similar role
Excellent communication skills, with the ability to present complex data insights to both technical and non-technical audiences
Strong sense of ownership and accountability
Curious, self-directed, and impact-driven-you chase high-impact problems to deliver solutions
