DecisionPoint seeks a Data Analyst (Reporting) to support enterprise analytics, KPI development, and operational performance reporting within a large federal and DoD-aligned mission environment. The role aims to enhance service reliability, operational efficiency, and situational awareness across the enterprise by ensuring data accuracy, identifying performance trends, and providing actionable insights.
Requirements
- Proficiency in data visualization and reporting tools (Power BI, Tableau, or similar).
- Strong understanding of KPI modeling, SLA calculations, and metric tracking.
- Ability to work with SQL, data queries, and structured datasets.
- Familiarity with IT operations and service management reporting needs.
- Experience with automation workflows or ETL processes.
- Familiarity with cloud or on-prem monitoring platforms.
- Experience developing dashboards or trend analysis models.
Responsibilities
- Develop KPI formulas and maintain metric definitions aligned with enterprise performance requirements.
- Track SLA and OLA performance across service desk, engineering, infrastructure, and monitoring domains.
- Analyze operational alert data to identify recurring issues, trends, and anomalies.
- Publish weekly and monthly reporting packages with clear visualizations, summaries, and insights.
- Support ad-hoc reporting requests from leadership, PMO, and technical teams.
- Integrate data from monitoring systems, ticketing platforms, and operational data sources.
- Validate data quality and ensure accuracy of published reports.
Other
- This position is fully remote.
- Must hold an active Secret clearance, supported by a Tier 3 background investigation.
- ITIL v4 Foundation
- Strong analytical skills and attention to detail.
- Ability to translate data into clear, actionable reporting.
