Uber's Paid Tech Ops team needs to address internal customer inquiries about data discrepancy, volatility, and quality issues to drive clarity and trust.
Requirements
- Advanced SQL, Google Sheets and data visualization proficiency
- Strong combination of analytical and narrative building skills with a demonstrated ability to analyze complex data sets and develop insights and recommendations to influence decision making
- 3+ years of hands-on experience in data analytics or marketing analytics
- Knowledge of performance marketing, digital advertising platforms, and web analytics tools.
Responsibilities
- Address internal customer inquiries about data discrepancy, volatility, and quality issues through understanding their problem statements deeply, writing SQL, investigating data, and forming clear narratives to drive a satisfactory resolution.
- Examine factors, elements, and clues contributing to data trends or behavior to establish and verify assumptions and possible root causes.
- Expertly understand the interdependencies of complex tech stacks, third-party partners, and advertising ecosystems so as to bring the right questions to the right people through the right methods and move the investigation forward.
- Create a clear narrative with your findings to drive the investigation and follow-up decisions to a clear conclusion across stakeholders in Paid Marketing, Operations, Data Science, Product, Engineering, and more.
- Prioritize effectively across multiple ongoing investigations.
- Set clear expectations on deliverables, manage cross-functional dependencies, and proactively communicate with customers to ensure a timely and reliable customer experience.
- Question the status quo and employ a data-driven approach to identify both quantitative and qualitative insights about recurring customer inquiries.
Other
- Strong sense of stakeholder management to drive consensus and actionable results across highly cross-functional teams
- Comfortable challenging the status quo, applying critical thinking, setting high standards to think ambitiously and creatively to build and validate various hypotheses
- Knowledge of ticketing systems or customer support.
- Passionate about formulating sustainable best practices and streamlining processes and communications.
