Valon is transforming mortgage servicing and consumer direct lending with a technology-first approach. The Servicing Finance Department is seeking a Data Analyst to support key operational workflows, drive process improvement, and ensure the financial integrity and innovation behind their mortgage servicing operations.
Requirements
- Strong proficiency in either/or SQL (BigQuery, PostgreSQL, Snowflake, or similar) for data investigation, troubleshooting, and reporting.
- Strong VBA/Macros knowledge for process automation.
- Familiarity with workflow tooling and reporting platforms (e.g., Hex, Looker, Power BI, or similar analytics platforms).
- Experience writing business requirements documentation (BRDs) and process flow diagrams.
- 3–5 years of experience in production support, business operations, data analysis, or a similar technical operations role.
Responsibilities
- Serve as a key member of the Product Support team, partnering with Operations to troubleshoot daily production issues and ensure smooth business operations.
- Investigate and resolve data-related issues by tracing data flow across systems, workstations, and upstream sources to identify root causes and recommend solutions.
- Develop, enhance, and maintain SQL queries, reports, and data tools to improve data accessibility and support operational decision-making.
- Automate recurring workflows, data validations, and file formatting using Excel VBA or SQL-based processes to reduce manual effort and eliminate non–value-added time.
- Collaborate with cross-functional partners in Product, Engineering, and Business Operations to scope requirements, define business needs, and deliver scalable tooling solutions.
- Manage incoming work requests from Operations via Jira, Pylon, and triage tickets, and prioritize work according to sprint plans and business impact.
- Partner with stakeholders to translate business processes into clear technical requirements, including Business Requirement Documents (BRDs), process flow diagrams, and sample datasets.
Other
- Bachelor’s degree in Business, Finance, Information Systems, Data Analytics, or related field (or equivalent experience).
- 3+ years of experience at a mortgage servicer or financial or enterprise technology company.
- Strong project management skills with experience managing operational workflows and cross-functional initiatives.
- Proven ability to collaborate across teams, including Operations, Product, and Engineering.
- Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously
