Optimize call center operations by collecting, analyzing, and reporting on key data points to improve team performance and client outcomes.
Requirements
- Advanced proficiency in Microsoft Excel, including pivot tables and VLOOKUPs.
- Prior experience in data analysis, billing, or reporting is preferred but not required.
- Certifications such as Google Data Analytics, Excel, Power BI or SQL basics training are a big plus.
Responsibilities
- Manage daily data entry and reporting using Microsoft Excel
- Build and maintain spreadsheets to track caller performance, client metrics, and operational KPIs.
- Analyze data trends to identify opportunities for process improvement.
- Work with leadership and finance to generate reports for AP and AR as needed.
- Ensure accuracy and timeliness of all reports, maintaining high attention to detail.
- Assist in creating pivot tables, VLOOKUPs, and other Excel functions to streamline reporting processes.
- Support scheduling and payroll reporting as needed.
Other
- On-Site in Clinton Township
- Detail-oriented and reliable
- Strong problem-solving and analytical skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Highly reliable, organized, and detail-oriented.
