The Knot Worldwide seeks to build a safe and secure environment for users by protecting them from harm, fraud, and abuse through data-driven insights and strategies. The role is critical in improving platform integrity and user safety across global brands.
Requirements
- Proven ability to design and implement distributed system design utilizing both relational and non-relational data stores.
- Proficiency with advanced analytical methods such as predictive models, model performance evaluation, A/B testing frameworks, etc.
- Experience employing analytics to guide trust and safety, platform integrity, or risk mitigation strategies.
- Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations.
- High proficiency with advanced analytical techniques using SQL and Python.
Responsibilities
- Working closely and collaboratively with our Trust and Safety partners (Policy, Product, Operations, and Engineering teams) to develop data-backed strategies.
- Defining metric-focused goals around customer experience, content safety, and platform integrity, and employing sophisticated analyses and industry-leading measurement techniques to help the Trust and Safety group attain these goals.
- Working to consistently deliver clear insights while building foundational metrics, methodologies, data, and tools necessary to facilitate analytical excellence in Trust and Safety.
- Lead efforts to define and uphold consistent data standards for tracking platform integrity incidents and harmful content.
- Compile analytical insights, trends, and compelling presentation materials for leadership and non-technical audiences.
- Assist in and evaluate the linguistic and regional translations of data standards to ensure their integrity across our global brands.
Other
- At least 3 years of experience.
- Ability to effectively communicate insights to senior executives and non-technical stakeholders verbally, visually, and in writing.
- Comfort reading, viewing, discussing, and writing about potentially disturbing content and subject matter daily (e.g. hate speech, financial harms, online harassment, adult material).
- Work model: This role is Together@TKWW-eligible and based near our NYC office hub. You’ll be expected to work in the office two days a week as part of our hybrid work model.
- Commit to our customers, raise the bar, be all in, and celebrate impact as per the company's cultural values.
