NYCHA is looking to evaluate the Work Order Reform (WOR) program, an ambitious and extensive change to the agency's repair management process, to inform program and policy responses to how NYCHA manages resident repairs. Program objectives include the revision of the work order planning process; improving the resident experience associated with service requests; optimizing productivity of maintenance workers and skilled trades staff; and reducing backlog of open jobs.
Requirements
- Demonstrated expertise in conducting research/investigations on specific problems by manipulating large datasets, primarily with use of SQL with presentation of data findings in Excel and PowerBI.
- Data management skills including constructing datasets for specific analyses and cleaning, aggregating and matching large data sets.
- Proficiency with data analysis programs (e.g.: SQL, SAS, R, Python).
- Proficiency with Excel for data analysis and presentation of final work
- Experience working with mapping tools and extensions including Advanced Editing, Geocoding, Georeferencing, Data Driven Pages, Spatial Analyst, and 3D Analyst.
- Experience building and presenting interactive visualizations and dashboards using Tableau, Power BI, or Adobe Creative Suite.
- Experience developing analytic plans and conducting statistical analyses.
Responsibilities
- plan and perform statistical analysis and conduct studies related to the repair processes for maintenance workers and skilled trades.
- design and build analytic processes to track staff schedule optimization and travel times, backlogs of repair, completion times of repairs, and age of open repairs.
- conduct data mining and analysis exercises
- maintain vital databases
- create analytic reports
- build program monitoring dashboards
- contribute to ongoing data analysis efforts to inform the Work Order Reform initiative.
Other
- The candidate will have the opportunity to develop methods and build on her/his current technical knowledge base in order to arrive at data-forward conclusions.
- The candidate will be asked to work collaboratively and inclusively, seeking to cultivate continued professional development and effectively communicate with all stakeholders.
- The preferred candidate is well-organized and self-directed with excellent analytical and communication skills.
- A background or demonstrable interest in housing, urban planning, or public policy.
- Excellent verbal and written communication skills, including the ability to interface well with senior Authority management and external partners.
