NYCHA is looking to evaluate the Work Order Reform (WOR) program, an ambitious and extensive change to the agency's repair management process. The Data and Research Analyst will analyze data and help develop processes and analyses of the WOR program to inform program and policy responses to how NYCHA manages resident repairs.
Requirements
- Demonstrated expertise in conducting research/investigations on specific problems by manipulating large datasets, primarily with use of SQL with presentation of data findings in Excel and PowerBI.
- Demonstrated experience and interest in advancing technical knowledge base in order to elevate research approach.
- Experience creating well-crafted analyses and visualizations.
- Proven track record of conducting quantitative and/or geospatial research.
- Data management skills including constructing datasets for specific analyses and cleaning, aggregating and matching large data sets.
- Proficiency with data analysis programs (e.g.: SQL, SAS, R, Python).
- Proficiency with Excel for data analysis and presentation of final work.
Responsibilities
- plan and perform statistical analysis and conduct studies related to the repair processes for maintenance workers and skilled trades.
- design and build analytic processes to track staff schedule optimization and travel times, backlogs of repair, completion times of repairs, and age of open repairs.
- conduct data mining and analysis exercises
- maintain vital databases
- create analytic reports
- build program monitoring dashboards
- contribute to ongoing data analysis efforts to inform the Work Order Reform initiative.
Other
- The candidate will have the opportunity to develop methods and build on her/his current technical knowledge base in order to arrive at data-forward conclusions.
- The candidate will be asked to work collaboratively and inclusively, seeking to cultivate continued professional development and effectively communicate with all stakeholders.
- The preferred candidate is well-organized and self-directed with excellent analytical and communication skills.
- A background or demonstrable interest in housing, urban planning, or public policy.
- Interest in NYCHA’s Transformation plan, the preservation of New York City’s public housing, and experience in housing research and policy highly preferred.
