Alternatives is looking for a Data and Software Specialist to train Agency personnel on various software programs, troubleshoot system issues, and assist with IT support and administration tasks to ensure smooth technical operations.
Requirements
- Strong knowledge of Microsoft products.
- training – especially in Information Systems/IT realm is strongly preferred.
Responsibilities
- designing, implementing, and managing ongoing IT and software training programs for Agency personnel
- onboarding new employees with instruction on proprietary Agency software, Microsoft applications, and other relevant tools
- providing refresher courses and updates for existing staff as needed
- assist with IT support and administration tasks such as setting up login credentials
- deactivating accounts when necessary
- researching and learning new software requests
- collaborating closely with the Technical Manager to ensure smooth technical operations
Other
- Associate degree or equivalent and one year’s work experience in Information Systems.
- A curious mindset and eager attitude to learn about Agency business processes and technical tools.
- A strong ability to teach others. An outgoing, patient personality is imperative.
- Excellent time-management skills and accountability.
- Ability to pass federal drug test and background.
