Leidos is seeking to solve the problem of data collection and analysis in support of the Defense Information Systems Agency (DISA) Global Operations Center (DGOC) mission under the GSM-O II program.
Requirements
- Basic understanding of IT ticketing processes, applications and Data Analytics
Responsibilities
- Monitor and report on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.
- Collaborate within the Data Collection Services team to ensure functional processes and procedures are monitored and adhered to.
- Work under moderate supervision to ensure efficiency by analyzing and identifying areas of improvement and then assisting with the development of process changes that enable the team to attain integrated outcomes that are effective.
- Support business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met.
- Receive ad-hoc requests from team leads and provide timely responses back to requestor
- Utilize report data to identify and recommend correction on routine problems and issues.
Other
- Currently possess an active Secret security clearance.
- High school diploma and 1-3 years of experience.
- Must be able to work in a 24/7 Operations Center environment.
