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Data Engineering Manager, Community Support Platform

Airbnb

$204,000 - $259,000
Apr 15, 2025
Remote, US
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Airbnb is looking to revolutionize customer support by leveraging data-driven innovation and continuous experimentation, and needs an Engineering Manager to lead and grow a team of talented data engineers to build and scale the data foundations that enable this transformation.

Requirements

  • Proficiency in data processing technologies (batch and streaming)
  • SQL
  • ETL schedulers (e.g. Airflow, Dagster)
  • Strong technical and strategic vision, with the ability to translate broad objectives into actionable engineering plans.
  • Strong product and business sense, can spot potential data issues, provide alternative solutions and collaborate effectively with product, engineering and analytics partners
  • Experience with data engineering and analytics engineering
  • Experience managing and leading data engineering teams

Responsibilities

  • Lead and manage a team driving data engineering projects, ensuring high-quality data generation, ingestion, logging, processing, and metrics capabilities.
  • Collaborate with engineers to plan, make trade-offs, and deliver high-quality data foundations (batch, intraday, streaming) that power insights for strategic decision-making, product and service measurement, AI models, and support agent performance evaluation.
  • Collaborate with Product, Analytics, ML, and Operations to define and prioritize impactful data initiatives, identifying customer pain points and ensuring seamless data integration, data flow, and high quality trusted data.
  • Streamline team practices, ensuring effective prioritization, execution, and clear communication of roadmap commitments.
  • Advocate for best engineering practices, including testing, monitoring, and continuous improvement.
  • Assess system health and data quality, identifying key areas for investment and scalability.
  • Mentor and develop engineers, fostering an inclusive and high-performing team culture.

Other

  • 9+ years of industry experience
  • 4+ years of experience in managing and leading data engineering teams
  • Excellent communication skills, with the ability to effectively interact with technical and non-technical stakeholders.
  • A passion for innovation and the ability to foster a culture of learning and continuous improvement.
  • Must live in a state where Airbnb, Inc. has a registered entity
  • US - Remote Eligible