At U.S. Bank, the business problem is to monitor and support application file processing within the Data Integration production environment, and to resolve issues and manage escalations.
Requirements
Knowledge of data integration systems, policies, and regulatory requirements
Experience with data translation, transformation, and interchange processes
Proficient in business analysis, troubleshooting, and problem resolution
Familiarity with Agile, project management, and testing methodologies
Knowledge of EDI formats (e.g., ASC X12, NACHA, ISO 20022) and raw file data
Experience with Swift FileAct and file transmission protocols
Proficiency in Excel (including VBA, Macros, SQL), Office 365, and Power BI
Responsibilities
Monitor and support file processing in the production environment
Analyze and troubleshoot complex data integration workflows
Collaborate with cross-functional teams to resolve issues and escalations
Maintain and update support documentation
Respond to internal and external inquiries with professionalism and accuracy
Participate in project readiness and implementation activities
Deliver training and share subject matter expertise
Other
Bachelor’s degree, or equivalent work experience
Typically five or more years of related experience
Excellent communication, customer service, and interpersonal skills
Participation in an on-call rotation to support critical production processes outside of standard business hours
Hybrid/flexible schedule, with an in-office expectation of 3 or more days per week
