Spectrum's Operational Analytics & Insight (OAI) team needs to provide measurement, insights, and recommendations to inform digital strategies, answer critical questions about customer experience, sales, and operations, and accelerate the speed to market for inbound sales, retention, and customer service solutions.
Requirements
- Data analytics experience: 3 years
- Programming experience: 2 years
- Strong foundational skills in testing, analytics, prototyping, and workflow improvement
- Ability to work across technical and business teams
- Assist in change management efforts while building skills in efficiency, quality, and cost improvement practices
- Assist in scoping and planning pilots, track pilot success criteria, and contribute to A/B or multivariate testing efforts
- Green Belt Six Sigma
Responsibilities
- Analyze & test various pilots focused on conversational AI, analytics and data visualization.
- Utilize DMAICR frameworks to test, validate, enhance, analyze and recommend next steps based on data.
- Prototype & Pilot Testing and evaluations: Scope, design, test and analyze prototypes.
- Define minimum viable product standards and run controlled experiments with measurable success metrics
- Evaluate designs, track performance data, and deliver statistically valid readouts and recommendations for programs focused on cutting edge AI, analytics and coaching concepts.
- Analyze Lean/Six Sigma initiatives, streamline workflows, and implement solutions that improve efficiency, quality, and cost-effectiveness.
- Assist in scoping and planning pilots, track pilot success criteria, and contribute to A/B or multivariate testing efforts
Other
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
- Work cross-functionally to achieve common goals.
- Collaborative, analytical, strategic, and data-driven.
- Partner with Client Success, AI engineers, and Operations to facilitate workshops and translate frontline challenges into testable hypotheses.
- Governance & Change Management: Assist in maintaining lab operations, supporting compliance activities, and helping coordinate change initiatives to align with organizational priorities.
- Self-starter who can work independently as well as in a team.
- Hybrid Schedule: Four in-office days weekly
