AppleCare Business Insights, Operations, and Systems (ACBIOS) transforms complex data into insights that improve Apple products, services, and customer experiences. This role focuses on AppleCare hardware diagnostics, aiming to guide engineering decisions and support operations through advanced data analysis and visualization.
Requirements
- Expert level SQL with advanced Snowflake performance tuning expertise
- Proven ability to work with massive datasets and optimize query performance
- Advanced Tableau dashboard development skills
- Python development experience with pandas and NumPy
- Experience with Git workflows and CI/CD tools
- Proven record of producing clean, maintainable, and well-documented SQL & Python code following coding best practices
- Experience with Streamlit dashboard development
Responsibilities
- Write and optimize sophisticated SQL queries in Snowflake for performance and scalability
- Curate datasets from raw diagnostic results
- Build advanced Tableau dashboards
- Develop custom data tools and dashboards using Python and Streamlit
- Perform deep-dive and what-if analyses to uncover trends, anomalies, and opportunities for improvement
- Apply standard methodologies in code quality, Git, CI/CD, and Jenkins workflows
- Present findings to engineering teams, operations teams, and senior leadership
Other
- 5-8 years experience in data science, business analytics, or BI roles
- Good communication skills with experience presenting to multi-functional teams and executive leadership
- Bachelor’s degree in a quantitative or technical field
- Master’s degree in a quantitative or technical field
- Background in hardware diagnostics, manufacturing analytics, or other large-scale technical disciplines
