Our SWAT (Software Action Team) ensures the stability of our production databases. Our Database Engineers are experts in Performance Tuning, Query Optimization and analyzing query execution plans for Postgres/MySQL/MariaDB, to ensure the production stability of our infrastructure and platforms.
Requirements
- 2+ years of Database performance tuning on PostgreSQL / MySQL / MariaDB
- 2+ years of experience supporting or testing large-scale web-based distributed applications
- 2+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution
- Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Responsibilities
- Develop automation tools to facilitate and improve day-to-day operations
- Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support).
- Learn how to identify bugs and solve challenging performance issues quickly.
Other
- The ideal candidate for this position is a Database Engineer with a strong foundation in database technologies, performance analysis, and strong troubleshooting skills.
- The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads.
- You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers.
- In this role, you will support the infrastructure by learning the platform from end to end.
- Strong problem-solving and analytical skills with an aptitude for learning new technologies
- And most importantly, eagerness to learn everything about the ServiceNow Platform
