Axon is seeking a Datastore Support Engineer to support critical escalated issues and customer requests for their law enforcement products.
Requirements
- 5+ years of support experience for cloud-based products
- Experience working with relational databases and SQL and the ability to write, modify, and troubleshoot SQL queries
- Experience working with business intelligence applications such as Tableau, Power BI, Crystal Reports
- Experience working with JSON and XML
- Knowledge of computer/server hardware, operating systems, and storage devices
Responsibilities
- Develop and prepare SQL queries to assist Law Enforcement customers with their reporting needs.
- Provide front line datastore support to Axon Records and Standards customers while logging detailed notes on each customer interaction
- Researching, diagnosing, troubleshooting and identifying solutions to tackle Axon RMS system issues, specifically related to our Axon Datastore
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Develop knowledge base articles on top issues
- Report bugs and trends to the necessary Axon teams
Other
- Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
- Collaborate with customers to identify the urgency of tickets/requests and identify their priority across engineering teams.
- A willingness to learn, self-sufficiency, responsibility, and a positive outlook
- Solid communication skills and the ability to communicate to both technical and non-technical customers/colleagues.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
- Up to 10% travel within the U.S
- Reports to: DataStore Manager
- Direct Reports: 0
