Alight is seeking to solve the problem of helping thousands of people by configuring, testing, and debugging their system to ensure client satisfaction, specifically in the area of Defined Contribution plans.
Requirements
- Have advanced analytical and critical thinking skills with a curious mindset.
- Have aptitude in excel and knowledge of software development life cycle.
- Able to learn through formal and on the job training.
- Have organizational skills with the ability to prioritize work and adjust to change efficiently and thoughtfully.
- Have effective written and oral communication skills and ability to translate technical language to everyday language.
- Be a logical and mathematical thinker who enjoys structure and rules. Also has a desire to think outside the box and improve process efficiency.
- Knowledge of Defined Contribution plans
Responsibilities
- Solving problems & issues found by clients and use Alight’s tools to fix the situation.
- Asking questions, dig deep into the issues, analyze what is really going on.
- Being accountable for programming and holistically testing the systems for client to ensure all client and business requirements are met.
- Determining results, document defects, and resolve client system issues that may arise.
- Working with practice support to resolve issues and enhancements which require additional support. Also, consulting/coordinating with Customer Care.
- Providing status updates of assigned work, raise risks with meeting deliverables, and notify manager of available capacity.
- Collaborating with colleagues across Client Delivery and Operations teams, ensuring quality in delivery.
Other
- Bachelor’s degree in Mathematics, Computer Science, Actuarial Sciences, Informatics, Finance, Economics, MIS or equivalent work experience in an analytical area
- Effective written and oral communication skills
- Ability to work in a dynamic environment and prioritize work efficiently
- Ability to collaborate with colleagues across teams
- Authorization to work in the Employing Country
