Trimble Field Systems is looking to solve the business and technical problem of migrating its dealer network and their customer base from legacy business systems to a next-generation subscription platform.
Requirements
- 5+ years of experience in program or project management, preferably in a technology, SaaS, or enterprise software environment.
- Proven track record of successfully managing complex data migration, system implementation, or software rollout projects.
- Experience working directly with external partners, clients, or a dealer/channel network is highly desirable.
- Technical Acumen: While not a data engineer, you are comfortable discussing technical topics related to data structures, APIs, and system integrations
- Experience with subscription-based business models or billing systems.
- PMP, Agile, or other relevant project management certifications.
- Familiarity with CRM (e.g., Salesforce), ERP, or other business systems.
Responsibilities
- Serve as the primary point of contact for all dealer questions and concerns regarding data migration and lead the adoption of the next-generation subscription system.
- Work directly with dealers to support their data migration efforts, from initial planning over migration to final adoption.
- Provide dedicated, hands-on support ("handholding") to dealers as they approach their customers in preparation for the migration, ensuring they are trained and informed and have confidence in the process.
- Coordinate a wide range of pre-migration activities with dealers, including customer communication planning, renewal date alignment, customer account data clean up
- Develop and manage adoption plans for the regional rollout and adoption of the next-generation subscription system and migrating the customer base.
- Plan and oversee the engagement strategy for end-customers in partnership with our dealers to ensure a seamless transition.
- Act as the key interface between our internal technical teams, data engineers, channel sales managers, and our dealer network during the migration process.
Other
- Exceptional Communicator: You can articulate complex technical concepts to non-technical audiences and are skilled at building trust and rapport. You are an empathetic and patient listener.
- Master Orchestrator: You excel at planning, organizing, and managing multiple concurrent workstreams and stakeholders. You have a keen eye for detail and a knack for identifying dependencies and risks.
- Relationship Builder: You are adept at managing stakeholder relationships at all levels, from technical engineers to business executives and external partners.
- Problem Solver: You are a proactive and resourceful individual who can navigate ambiguity and drive solutions to complex challenges.
- Translate system requirements and activities into clear, actionable steps for non-technical stakeholders, particularly dealers and sales teams.
