Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.
Requirements
- Prior exposure to robotics, automation systems, MES, WMS, or industrial IT environments
Responsibilities
- Coordinate site readiness activities including physical layout, workflows, networking, access, and operational constraints
- Identify risks, gaps, and blockers early, and drive resolution across customer teams and internal stakeholders
- Contribute to the development, documentation, and continuous improvement of Tutor’s deployment playbooks and processes
- Support customers through initial post-launch operations to ensure stability, satisfaction, and readiness for long-term success
Other
- Own customer deployments end-to-end, from post-sale kickoff through launch and early post-deployment stabilization
- Serve as the primary point of contact for customer operations, IT, facilities, and other stakeholders during deployment
- Plan and manage deployment timelines, delivery schedules, and internal and external dependencies
- Work closely with Sales, Operations, Engineering, and Customer Success to ensure smooth handoffs and clear accountability
- Operate effectively in ambiguous, non-standard customer environments where processes are still evolving
- 2–4 years of experience in a customer-facing role within manufacturing, warehousing, logistics, or industrial environments
- Experience coordinating complex, multi-stakeholder projects in operational or production settings
- Familiarity with how industrial facilities operate, including workflows, safety culture, and cross-functional coordination
- Strong organizational skills and comfort owning timelines, details, and follow-through
- Clear, direct communicator who can work effectively with both technical and non-technical stakeholders
- Comfortable handling issues as they arise, including delays, changing requirements, and difficult conversations
- Bias toward ownership, accountability, and getting things done in imperfect, real-world conditions
- Interest in robotics, automation, and deploying technology into physical environments
- Experience in sales, customer success, sales engineering, field engineering, or systems integration in industrial settings
- Experience working with early-stage or scaling startups
- Comfort operating with evolving processes and contributing to documentation and playbook development
- Willingness to travel as needed to support customer deployments nationwid
