Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity.
Requirements
- At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both
- At least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.)
- At least 3 years of professional experience conducting user experience research in a corporate environment
- 7+ years managing user experience research in a corporate environment
- 4+ years experience working and influencing senior level executives
- Has a solid understanding of tech, data capabilities and emerging technologies and uses this knowledge to inform their work and help their cross-functional team move faster and navigate technical limitations in service of the impactful solutions
Responsibilities
- Collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps.
- Tracking research questions and insights within your portfolio.
- Prioritize research activities including primary research, knowledge mapping, assessments, and testing.
- Maintain a close relationship to research peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business.
- Enabling focus and expectations for design research practice across cross functional portfolio and accelerates learning velocity
- Leads design projects, directing and delegating work for more junior team members while also mentoring & helping to mature the overall research practice at Capital One.
- Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information
Other
- Effectively navigates the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints that deliver meaningful, actionable insights and tracking how we influence insights-to-action.
- Demonstrates proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for their team, partners and stakeholders
- Presents work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels
- At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
- No agencies please.
