Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity.
Requirements
- At least 6 years of experience conducting quantitative research, qualitative research, or a combination
- At least 5 years of experience conducting user experience research in a corporate environment
- At least 6 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.)
- 8+ years of professional experience conducting user experience research
- 8+ years of professional experience conducting user experience research in a corporate environment
- 3+ years of experience working with and influencing senior executives
Responsibilities
- Conducting primary research studies, assessments, and testing.
- Oversee democratized research/testing conducted by others.
- Find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.
- Collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps.
- Track research questions and insights within your portfolio.
- Prioritize research activities including primary research, knowledge mapping, assessments, and testing.
- Maintain a close relationship to research leader peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business.
Other
- Has a mastery of a variety of research methods, fluency in research platforms, and an ability to connect dots and accelerate learning velocity across a cross-functional portfolio.
- Developing deep expertise in our customers and products in order to proactively identify research opportunities that deliver meaningful, actionable insights and tracking how we influence insights-to-action.
- Building and maintaining trusted relationships with leaders of business, product, design, engineering leveraging data and leading high impact programs that enable business outcomes
- Evaluates diverse perspectives, data-driven insights, customer & business needs to understand impact, accelerates learning and program direction to enable researcher-led and democratized research
- Leads research projects end to end, mentors junior researchers as well as design and cross functional partners.
