Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity.
Requirements
- At least 4 years conducting user research
- At least 4 years conducting quantitative or qualitative primary research or data analysis (survey data, behavioral analytics, etc.)
- Has a solid understanding of tech, data capabilities and emerging technologies and uses this knowledge to inform their work and help their cross-functional team move faster and navigate technical limitations in service of the impactful solutions
Responsibilities
- conducting primary research studies, assessments, and testing
- oversee democratized research/testing conducted by others
- find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions
- collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps
- track research questions and insights within your portfolio
- prioritize research activities including primary research, knowledge mapping, assessments, and testing
- identify opportunities to re-use learnings and collaborate on research that can serve multiple programs
Other
- Effectively navigates the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints that deliver meaningful, actionable insights and tracking how we influence insights-to-action.
- Demonstrates proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for their team, partners and stakeholders
- Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information
- Presents work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels
- At least 7 years conducting research in large, corporate enterprises
- Exceptional business communications (verbal and written)
- Proven ability to influence executives
- At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
