Motorola Solutions is looking to leverage Artificial Intelligence to redefine its products and services, aiming to create safer communities and enterprises through innovative solutions. The company seeks to enhance customer experiences by deeply understanding user needs, utilizing data, and applying thoughtful design, particularly in the context of AI-powered offerings.
Requirements
- A strong portfolio demonstrating both strategic thinking and hands-on design execution.
- Demonstrated mastery of planning and facilitating workshops, design sprints, and customer co-creation sessions.
- Deep expertise in user-centered design methodologies, systems thinking, and design research.
- Proficiency with modern design and prototyping tools to rapidly visualize and test ideas.
- Proven ability to utilize user data and metrics to inform design decisions.
- A foundational understanding of core AI concepts (e.g., Machine Learning, NLP, Generative AI), including their capabilities, limitations, and ethical considerations.
- Experience designing interfaces that promote AI transparency, explainability, and user trust.
Responsibilities
- Spearhead the creation of scalable, human-centered design strategies that address critical user needs and achieve business goals.
- Plan and lead customer discovery sessions to uncover unmet needs, align stakeholders, and generate actionable insights.
- Rapidly translate abstract concepts into tangible prototypes leveraging AI tools, iterating based on feedback from users, customers, and internal teams.
- Partner closely with Product, Engineering, Data Science, and Research teams to ensure solutions are feasible, valuable, and ethically responsible.
- Present work, ideas, and strategic rationale in a clear and compelling way that inspires action from both technical and non-technical audiences.
- Continuously refine and improve our team's design processes, methodologies, and collaborative practices.
- Utilize user data and metrics to inform design decisions.
Other
- Must include portfolio, personal website, or work samples to be considered for the position.
- Bachelor's or Master's degree in HCI, Design, Psychology, Computer Science (with a focus on AI/HCI), or a related field, or equivalent practical experience.
- 3+ years of experience in product design, service design, or a strategic design role.
- Exceptional communication and storytelling skills (verbal, written, and visual), with the ability to distill complex information into clear, compelling narratives.
- Candidate must be in the Chicago office 2 times per week.
