Williams-Sonoma, Inc. is looking to solve the problem of enhancing the quality of customers' lives at home by providing excellent customer service and design expertise in their stores and in-home consultations.
Requirements
Experience in working with the elements of design preferred
Ability to complete and coordinate complex large orders within a variety of sales channels
Strong communication, clienteling and customer follow-up skills
Proven ability to prioritize and handle multiple tasks simultaneously
Responsibilities
Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
Create and present design plans based on client's needs, style, preferences and living space
Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment
Other
1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)
Must be able to be mobile on the sales floor for extended periods of time
Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
Full time associates are expected to have open availability to meet the needs of the business
Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday)
