The firm needs to maintain and support its distributed workstation environments, ensuring hardware and software are functioning correctly for over 6,000 users, while also contributing to IT initiatives and knowledge sharing within the team.
Requirements
- working knowledge of Windows 11, macOS, and Microsoft 365 applications (Outlook, Word, Excel, and OneDrive).
- Experience supporting collaboration and conferencing tools such as Zoom and Microsoft Teams is also required.
- hands-on experience with ticketing systems such as Ivanti or ServiceNow, remote support platforms like Ivanti Neurons or TeamViewer, and endpoint management tools such as Microsoft Intune and SCCM.
- A solid understanding of Active Directory for user and device management is expected.
- Familiarity with device encryption (e.g., BitLocker), basic network troubleshooting, software deployment, firmware updates, and secure imaging best practices are highly preferred.
- Exposure to PowerShell scripting and automation tools is a plus.
- Industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are preferred.
Responsibilities
- installation, configuration, maintenance, and troubleshooting of both hardware and software in a corporate environment
- Provides Tier 1-2 helpdesk support in an enterprise computing environment of 6,000+ users.
- Supports both remote and in-office users, ensuring resolution within SLA targets.
- Assists with desktop software deployments, imaging, application installations, and patching.
- Performs diagnostics, imaging, and repair of desktops, laptops, and peripheral devices such as monitors and printers.
- Ensures endpoints are compliant with Firm standards for security, firmware, patching, antivirus, and encryption.
- Maintains current BIOS/firmware and standard software versions on supported devices.
Other
- This is a hybrid role based in our Plano office, requiring in-office presence three days per week.
- Participates in the Desktop Administration on-call support rotation as needed.
- High-school diploma or GED required
- A valid driver’s license is required due to occasional travel and on-site support.
- Must be able to lift, carry, push or pull up to 30 lbs.
