S&C Electric Company needs to support its global PC installation base of 3,000+ systems worldwide, requiring technical knowledge in PC hardware, operating systems, application software support, and networking/telecommunications.
Requirements
- Windows 7, 10 and 11
- Microsoft Office 365
- Dell and HP desktops, tablets, and laptops
- Kyocera printers
Responsibilities
- Respond to and prioritize requests for technical support or assistance.
- Identify and analyze support issues, determining cause, resolution, and potential trends.
- Provide guidance and recommendations regarding the most effective use of technology.
- Facilitate relationships with external organizations regarding technical issues and software functionality.
- Prepare/maintain procedural, educational, or related documentation/communications.
- Follow established standard work and best practices; define new standard work as appropriate.
- Install or assist in installing and maintaining technical equipment and software.
Other
- Currently pursuing a degree in Computer Science, Information Technology, or a related field and good standing
- Experience in a technical support role involving client technology
- Excellent interpersonal and customer service skills.
- Demonstrated ability to communicate effectively and professionally in all written and verbal communications.
- Ability to work independently with minimum supervision in a fast-paced environment.
- A team player and a self-starter with a can-do attitude.
- Standing: Some tasks are performed in a standing position
- Lifting: Frequent lifting of items weighing up to 30 lbs
- Walking: Frequent walking of varied distances
- Carrying: Frequent carrying of items weighing up to 30 lbs
