Optimize and maintain AAA's service management platform and its numerous modules, which are used by approximately 15,000 employees, to streamline and automate processes, thereby improving efficiency and effectiveness across various functions like HR, provisioning, incident and request management, hardware and software discovery, asset management, and IT Alerting.
Requirements
- experience with most of the tools listed: BMC Helix, BMC Discovery, Saviynt, Flexera, Everbridge
- worked previously with these tools, or related platforms like ServiceNow, on an enterprise-level service management team: developing automations, integrations, doing software licensing audits, and other tasks
- successfully developed and/or administrated an enterprise level CMDB environment, including discovery, service mapping, CI management and asset inventory
- worked previously with an Agile team or understand these concepts
- understand scrum
- worked with queues or ticketing systems previously
Responsibilities
- help optimize and maintain our service management platform and its numerous modules
- fixing a problem, performing maintenance, updating certificates or building a new integration
- use these tools to fix, maintain or integrate solutions for our internal clients across every department and level of this organization
- developing automations, integrations, doing software licensing audits, and other tasks
- developed and/or administrated an enterprise level CMDB environment, including discovery, service mapping, CI management and asset inventory
- work with queues or ticketing systems previously
Other
- No two days are the same.
- We support many functions, and many people come to us with unique or first-time requests.
- We are an Agile organization.
- attitude of flexibility and can quickly and decisively prioritize tasks to work on those that are critical first.
- We frequently must adjust, pivot, or stop a task completely to handle a new, more urgent matter. You should be able to do that with no problem.
