Comcast is looking to solve business reengineering efforts that support operations and customer experience through technology
Requirements
- Artificial Intelligence (AI)
- Automation
- Financial Systems
Responsibilities
- Supports analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal.
- Develops scalable processes to support and benefit the Company's architecture vision.
- Deconstructs technical concepts and metrics to facilitate process development.
- Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
- Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations.
- Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
- Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices.
Other
- Bachelor's Degree
- 2-5 Years of relevant work experience
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
