Duke Health Technology Solutions is revolutionizing the future of health care by transforming, developing, and managing enterprise information technology solutions. This role focuses on the development, maintenance, and operations of the ServiceNow platform, specifically the HR Service Delivery application, to improve HR processes for Duke University Health System and Duke University.
Requirements
- Service Oriented architecture and web services integration via REST
- AJAX, JavaScript
- Integration (interfacing) of enterprise software systems
- UI/UX design, Angular JS, HTML, CSS, Bootstrap, JSON, and JQuery
- ServiceNow CSA certification
- Agile / SCRUM
- ServiceNow HRSD Fundamentals
Responsibilities
- Perform ServiceNow implementation tasks including but not limited to configuration, integration, custom programming
- Develop and document best practice approaches and reusable assets.
- Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test.
- Document and follow established processes for Operational and Agile/Project development work.
- Perform system and application configuration and management.
- Provide customer support for tickets assigned to the ServiceNow team.
- Troubleshoot and resolve hardware and software problems.
Other
- Ensure smooth and top-quality delivery of projects in collaboration with the project manager and the project team.
- Collaborate & communicate with HR partners on requirements improvements & delivery of improvements to HR Service Delivery application
- Participate in the full software development life cycle: Analysis, Design, Development, Testing, Documentation, Training and Operational Support.
- Ensures project scope and objectives are accomplished within the prescribed time frame and funding parameters.
- Insight on functional and non-functional requirements related to the technical delivery of the project.
