Tuknik Government Services is seeking a Developer to support TGS and our government customer in Baltimore, MD, to design, develop, and maintain software applications that support the Division’s Management Information Services, with a primary focus on ServiceNow and Java programming. This role provides expert technical support for the Key Performance Indicators (KPI)/Scorecard application, automates workflows, integrates new functionalities, and leverages quantitative metrics to enhance help desk operations.
Requirements
- Proficiency in C-Sharp, VB.NET, Microsoft .NET Framework, Java, Python, JavaScript, and other languages used for API development and integration.
- Demonstrated experience in developing, consuming, and integrating APIs (REST, SOAP, GraphQL), including making API calls and managing data exchange.
- Familiarity with data formats such as JSON, XML, and RAML.
- Strong database skills, including writing and optimizing queries (SQL/NoSQL), data modeling, schema management, and performance tuning.
- Knowledge of Information Technology Infrastructure Library (ITIL) framework and experience with ServiceNow Configuration Management Database (CMDB) data modeling.
- Must have Three to Five years of Hands-on experience with the following: C-Sharp, ASP.NET, VB.NET, JavaScript, CSS, HTML, jQuery, with SQL, PostgreSQL and Oracle database.
- 3+ years of hands-on ServiceNow development and Java programming in enterprise environments.
Responsibilities
- Design, develop, and implement ServiceNow solutions to meet operational needs.
- Provide technical support and ongoing maintenance for the KPI/Scorecard application.
- Automate workflows and integrate new features to improve help desk service delivery.
- Analyze help desk performance using quantitative metrics and generate actionable reports.
- Develop and manage scorecard metrics (e.g., call volume, ticket resolution, customer satisfaction).
- Ensure system reliability and optimize user experience through advanced metrics analysis.
- Support data-driven decision-making with timely and accurate performance reports.
Other
- Ability to obtain a Public Trust
- All employees are considered mission critical and are expected to report even during inclement weather conditions.
- Effective communication and collaboration with technical teams, stakeholders, and clients.
- Strong attention to detail in handling data and API specifications.
- Resiliency and adaptability in problem-solving and ensuring continuity of operations.
