Etched is preparing to ship its first inference systems to customers and needs to shape the developer experience end-to-end, from initial documentation interaction to running production workloads.
Requirements
- Strong familiarity with ML/AI systems—you don't need to be an inference specialist, but you should be comfortable navigating conversations about model serving, hardware acceleration, and datacenter infrastructure
- Experience shaping how developers interact with technical products (not just writing docs, but defining what should exist and why)
- Familiarity with inference serving stacks (vLLM, SGLang) or ML frameworks (PyTorch, JAX)
- Experience with datacenter hardware, system architecture, or platform engineering
- Comfort with modern documentation tooling (docs-as-code, versioned repos, auto-generation from source)
Responsibilities
- Define the developer experience vision: Own how developers discover, learn, and succeed with Etched products—ensuring a clear path from unboxing to generating tokens
- Shape technical content strategy: Set direction for documentation across Kayak software, hardware installation, system architecture, and operational guides; ensure consistency and coherence across teams
- Bridge software and hardware: Work cross-functionally to connect the dots between chip-level capabilities and customer-facing workflows
- Represent the developer: Bring customer perspective into technical decisions; identify gaps in the developer journey and drive solutions
- Lead without writing everything: Technical writers handle content production within their orgs—you provide direction, review, and ensure the pieces fit together
- Support benchmarking and demos: Partner with engineering to publish reproducible performance metrics and curate customer-facing demonstrations
Other
- 5+ years of experience in developer relations, developer experience, or technical strategy roles
- Customer-facing instincts: you've worked directly with developers and understand what makes technical content land
- A proactive, ownership-oriented mindset—you see gaps, speak up, and drive to resolution without waiting for permission
- Strong opinions about what great developer experiences look like, and the ability to articulate and defend those opinions
- Experience in developer advocacy or dev rel at an AI/ML infrastructure company
- Background in technical education, workshops, or deep learning instruction
- Fully in-person team in San Jose (Santana Row)
