Toast is looking to solve the problem of efficiently guiding and supporting a growing community of developers who are building on the Toast platform, ensuring they can successfully integrate and launch their applications.
Requirements
- Strong technical troubleshooting skills - you can quickly identify root causes by analyzing API logs, reviewing source code, and asking the right diagnostic questions
- Deep understanding of REST APIs and how developers build and consume API integrations
- Comfortable with predictable, target-based work - you thrive when you have clear weekly goals for certifications and queue health
Responsibilities
- Own the end-to-end developer lifecycle for the general Toast developer community, from their first technical question through production launch
- Manage the technical support queue across multiple channels (Zendesk, forums, Slack) with a focus on efficient resolution and pattern recognition
- Execute the partner onboarding and certification process at scale, meeting predictable weekly throughput targets that drive business velocity
- Act as the technical facilitator for partners' go-to-market journey, ensuring they successfully navigate Toast's technical requirements
- Identify and surface patterns in developer friction, feeding actionable "Voice of the Developer" insights to the Developer Enablement team
- Become a platform expert by deeply understanding Toast APIs, common integration patterns, and the restaurant technology ecosystem
- Troubleshoot integration issues using Toast's internal tools (Splunk, Postman) to diagnose problems and guide developers to solutions
Other
- 2+ years experience in Developer Relations, Technical Support, or Solutions Engineering with a track record of managing high-volume technical interactions
- Exceptional at managing parallel workstreams - you can efficiently handle support tickets while advancing multiple partners through certification simultaneously
- Process-oriented mindset - you see opportunities to systematize and scale, not just solve individual problems
- Data-driven approach - you track patterns, measure outcomes, and use insights to improve both your own work and the platform
- Clear, empathetic communicator who can explain complex technical concepts and knows when to escalate vs. when to dig deeper
- Customer-focused - you understand that every interaction shapes how developers perceive Toast
- You've supported a large developer community and understand how to balance depth vs. breadth
- You've worked in an onboarding, implementation, or certification role and know how to move developers through structured processes efficiently
- You get energized by solving the same categories of problems at scale
- Naturally document patterns and create internal resources that help future developers
- You've contributed to or managed beta programs with developer communities
- You understand the restaurant or POS technology space
