CMG Strategy Co., LLC seeks Developer, Digital Workspace in Columbus, OH to assist in the architecture, strategic configuration, and optimization of ServiceNow modules and applications to align with organizational goals, ensuring scalable and future-proof implementations.
Requirements
- Experience in Apex programming language, Visualforce, Lightning Web Components, and Salesforce APIs to develop customized solutions within the ServiceCloud platform. (7%)
- Developing integrations between ServiceCloud and other systems, such as CRM, ERP, or ticketing platforms. This involves utilizing Salesforce APIs, middleware tools, and understanding data exchange protocols. (7%)
- Proficient in scripting languages like JavaScript, AngularJS, and Glide scripting to build complex customizations, workflows, integrations, and applications within the ServiceNow platform. (7%)
- Designing and developing robust APIs to integrate ServiceNow with other systems, including cloud services, databases, and third-party applications. This involves understanding RESTful API principles, authentication mechanisms, and data exchange formats. (7%)
- Leading the design and implementation of complex integrations between ServiceNow and other enterprise systems, ensuring seamless data flow, synchronization, and error handling. (9%)
- Managing ServiceNow & Salesforce upgrades and patches, coordinating testing, and ensuring seamless transition to new versions. (5%)
- Must include experience designing enterprise level account-contact relationships, integrating ServiceNow or Salesforce into 3rd party tools such as chat, loyalty platforms, and omni channel; leveraging existing API's with data management systems such as Data warehouse/Snowflake/ServiceNow; and creating automations utilizing process builder and flow.
Responsibilities
- Assisting in the architecture, strategic configuration, and optimization of ServiceNow modules and applications to align with organizational goals, ensuring scalable and future-proof implementations. (7%)
- Helping automate initiatives by evaluating enterprise workflows, leveraging orchestration, scripting, and workflow capabilities within ServiceNow. (6%)
- Serving as a strategic partner to cross-functional teams by developing workflows and integrations that drive efficiency. (5%)
- Building reports that empower leadership with actionable insights, predictive trends, and data-driven decision-making capabilities. (5%)
- Consulting on infrastructure architecture and capacity planning, ensuring platform scalability, resilience, and integration alignment with enterprise IT standards and business growth. (3%)
- Experience in Apex programming language, Visualforce, Lightning Web Components, and Salesforce APIs to develop customized solutions within the ServiceCloud platform. (7%)
- Building customizations for Salesforce Service Cloud Console, optimizing agent workflows, and enhancing their productivity through automation and visualization tools. (7%)
Other
- Must have a Bachelor's degree (or its foreign equivalent) in Computer Science, Information Systems, Computer Engineering, or related IT discipline.
- Must have the Salesforce Certified Administrator certification and either the Salesforce Certified Service Cloud Consultant or ServiceNow Certified Administrator certification.
- Must have 2+ years’ experience administering, developing, architecting, and supporting ServiceNow or Salesforce.
- Hybrid telecommuting role with certain days in office in Columbus, OH and certain days remote within commuting distance.
- Acting as a key liaison between technical teams and executive stakeholders, delivering strategic insights, managing expectations, and ensuring transparency around platform initiatives, risks, and deliverables. (5%)
