DRW is looking to improve its Developer Experience by enhancing build challenges, refining observability and alerting systems, and building better developer workflows to enable all engineers at DRW to do their best work.
Requirements
- Experience in debugging and triaging complex systems.
- Experience using configuration management tooling, like Terraform to manage infrastructure in a repeatable manner.
- Experience managing highly available Linux systems, both on-prem and in cloud environments.
- Experience in supporting containerized applications using systems like Kubernetes, Docker, FluxCD or ArgoCD, and Helm.
- Experience providing direct support to internal engineers and demonstrating customer empathy as part of a scheduled business hours-only rotation.
- Experience developing and maintaining CI/CD pipelines.
- 3-5 years of development experience and proficiency in at least one high-level programming language, such as Go, Python, or Java.
Responsibilities
- Work within a team with product and technical ownership of services provided by the Developer Experience team, encompassing source control, build artifact repositories, AI-powered development tools, and other tools related to software development and delivery.
- Participate in a scheduled support rotation to help internal engineering teams get the most out of our developer platforms.
- Diagnosing complex CI workflows, managing central infrastructure in Kubernetes, and ensuring our tools are fully leveraged by internal developers.
- Investigate and resolve intricate systems or build issues during support rotations, building valuable relationships with other DRW development teams.
- Improve service reliability, performance, and observability of firm-wide critical infrastructure and tooling.
- Work in a hybrid infrastructure environment, cloud and on-prem, using infra-as-code patterns to reliably manage and scale the services we own.
- Educate users on our tools, conduct end-user demonstrations as needed, and maintain high quality self-service documentation.
Other
- Role requires to be in office 3 days per week.
- You have strong relationship building and communication skills and the drive to positively influence all areas of the organization's software delivery life cycle (SDLC).
- You have stellar written communication, ensuring your messages resonate widely.
- You embrace pragmatism, balancing present needs with future optimizations, ensuring all solutions are sustainable for the long term.
- You are a problem solver that is comfortable handling tasks ranging from troubleshooting low-level OS issues to architecting robust artifact storage solutions.
