Corti aims to solve the problem of limited access to essential health services and uneven healthcare outcomes by leveraging AI infrastructure to expand medical expertise. The company seeks to reduce inefficiencies, prevent diagnostic errors, and make healthcare more affordable and accessible.
Requirements
- 3+ years in technical customer success, support, or similar roles—ideally in API or SaaS environments.
- Proficiency in at least one programming language (e.g. Python, JavaScript)
- Strong understanding of RESTful APIs.
Responsibilities
- Drive technical onboarding: Own the customer journey from day one, ensuring seamless integration of our API platform and unlocking maximum value for both named accounts as well as users that sign up through our Product Led Growth funnel.
- Be the trusted technical partner: Act as the primary point of contact, proactively troubleshoot issues, and collaborate with internal teams to resolve complex API challenges.
- Keep the system healthy: Monitor day-to-day activity in our ticketing system, spotting issues before they become blockers.
- Strengthen relationships: Drive customer and partner success through discovery calls, strategic support, and technical growth planning
- Build knowledge at scale: Create and maintain documentation, guides, and resources that empower customers to solve problems independently.
- Drive product adoption: Promote healthy usage and identify opportunities where customers could benefit from expanded services or solutions.
- Fuel go-to-market success: Partner with GTM teams to strengthen technical relationships, set realistic expectations, and foster excitement.
Other
- Fluency in English and another language would be beneficial (e.g. German, French, Spanish etc.)
- Clear communicator: Able to break down complex technical concepts for both engineers and non-technical stakeholders.
- Curious problem-solver: Eager to tackle challenges, remove roadblocks, and learn continuously.
- Adaptability: Thrives in ambiguity, comfortable in fast-paced, evolving environments.
- A passion for AI, customer experience, and healthcare innovation.
