Fiserv is looking to solve the problem of supporting third-party developers and making them successful on their platform, while also ensuring the security and reliability of their fintech and payments systems.
Requirements
- Demonstrable programming skills and technical support experience
- Candidates must be comfortable writing simple code snippets, and be conversant in simple data structure and algorithm choices
- Competency in one of these languages: Java, Python, PHP, C-Sharp, Javascript, NodeJs
- Android or IOS knowledge is Plus
- Previous experience in software development or software consulting and support
- General interest in supporting third party developers and making them successful on a platform
- BS in Math, Computer Science or a related field (or equivalent degree and experience)
Responsibilities
- Respond to incoming support requests via email, prioritizing issues based on severity
- Troubleshoot technical issues, escalating to the appropriate product or engineering teams when appropriate and driving issues to resolution
- Support developers that post questions in community forum
- Work with third party developers who build fantastic apps that solve real world problems and be the primary technical contact for issues or questions that arise along the way
- Answer questions around Clover’s Platform Technologies, including REST APIs & SDKs (Windows, iOS, Android, etc.)
- Participate in the planning and building of examples and demo apps that showcase our features and best practices
- Participate in the planning and building internal tools that will help streamline our support model
Other
- BS in Math, Computer Science or a related field (or equivalent degree and experience)
- Excellent English communication skills, both written and spoken
- Be available and flexible to work in an Operation environment focused on support
- Demonstrated creative problem-solving approach and strong analytical skills
- General interest in supporting third party developers and making them successful on a platform
