Vercel is looking to accelerate adoption and unlock growth by guiding customers through their most important technical milestones, ensuring customers can launch with confidence and scale effectively on the Vercel platform.
Requirements
- 3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role
- Strong knowledge of Next.js, React, and modern web performance best practices
- Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations
- Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity
- Must have used Vercel or Next.js, or a comparable platform
- Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations
- Have contributed to open-source projects, technical documentation, or developer advocacy initiatives
Responsibilities
- Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel
- Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency
- Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations
- Identify and unblock opportunities for customer growth and expansion
- Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers
- Partner with Sales, Support, and Product teams to escalate complex issues, close feedback loops, and influence product improvements
- Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale
Other
- 3+ years of experience
- Strong communication skills
- Ability to work in a fast-paced, global, remote-friendly environment
- Passion for helping developers succeed
- Bachelor's degree or equivalent experience
