LiveKit is looking for an engineer who can advocate for and support customers, helping them overcome technical challenges and successfully integrate LiveKit into their products. This role aims to influence the product and business by ensuring customer success.
Requirements
- You are an engineer.
- You don’t mind reading more code than you write.
- You enjoy learning new programming languages (quickly) and prototyping.
- You have contributions to OSS.
- You’ve built something with LiveKit.
- You’re multilingual
- You have experience working with a community of developers.
Responsibilities
- Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, update documentation and author technical guides in service of customers.
- Collaborate and support community efforts specifically pertaining to technical issues.
- Regularly meet or follow-up with LiveKit customers to ensure their continued success on the platform.
- Collaborate closely with Sales and Partnerships teams on strategy and support them in customer conversations.
- Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community.
- You don’t mind reading more code than you write.
- You enjoy learning new programming languages (quickly) and prototyping.
Other
- You’re a natural teacher.
- You find joy in helping others learn and succeed.
- You can break down complex concepts in a way that’s easily understood by others.
- You have excellent spoken and written English.
- You enjoy building a community of people as passionate as you about our product.
