Okta is looking to provide operative support, operational maintenance, and support services to their Customer Identity Cloud customers by hiring a New Graduate Developer Support Associate.
Requirements
- Knowledge of software development fundamentals and common architectures.
- Knowledge of HTTP, encryption, basic security concepts.
- Knowledge of one or more authentication or authorization concepts such as SSO or MFA.
- Some proficiency in at least one programming language; ideally JavaScript.
Responsibilities
- Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta’s SLA.
- Work as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations.
- Collaborate with other departments in the company to achieve customer satisfaction.
Other
- This program is geared for New Graduates, graduating between May 2024 and August 2025.
- Applicants must reside within 50 miles of downtown Chicago, IL or Bellevue, WA.
- Ability to quickly context-switch between multiple complex work streams.
- Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues.
- Customer-obsessed attitude — a customer advocate, always going the extra mile.
- Team player with solid cross-team communication skills.
- There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.
