Okta is looking to provide operative support, operational maintenance, and support services to its customers, specifically for the Customer Identity Cloud SaaS solution, to ensure technical support and best practice guidance are provided within published Service Level Agreement (SLA).
Requirements
- Knowledge of software development fundamentals and common architectures.
- Knowledge of HTTP, encryption, basic security concepts.
- Knowledge of one or more authentication or authorization concepts such as SSO or MFA.
- Some proficiency in at least one programming language; ideally JavaScript.
Responsibilities
- Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta’s SLA.
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
- Work as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations.
- Collaborate with other departments in the company to achieve customer satisfaction.
Other
- Customer-obsessed attitude — a customer advocate, always going the extra mile.
- Team player with solid cross-team communication skills.
- Ability to quickly context-switch between multiple complex work streams.
- Applicants must reside within 50 miles of downtown Chicago, IL or Bellevue, WA.
- There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.
