Okta is looking to provide operative support, operational maintenance, and support services to their Customer Identity Cloud customers by hiring a New Graduate Developer Support Associate.
Requirements
Knowledge of software development fundamentals and common architectures.
Knowledge of HTTP, encryption, basic security concepts.
Knowledge of one or more authentication or authorization concepts such as SSO or MFA.
Some proficiency in at least one programming language; ideally JavaScript.
Responsibilities
Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta’s SLA.
Work as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations.
Collaborate with other departments in the company to achieve customer satisfaction.
Other
This program is geared for New Graduates, who have graduated between May 2024 and August 2025.
Applicants must reside within 50 miles of downtown Chicago, IL or Bellevue, WA.
Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
Ability to quickly context-switch between multiple complex work streams.
Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues.
Customer-obsessed attitude — a customer advocate, always going the extra mile.
Team player with solid cross-team communication skills.
