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Developer Support Engineer

Wiraa

Salary not specified
Apr 15, 2025
TX, US
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The company is looking to provide technical support to its customers and ensure a world-class experience with its platform.

Requirements

  • Strong understanding of developer workflows and build systems (experience with Bazel or Buck/Buck2 is a big plus)
  • Proficiency in at least one programming language (e.g., Go, C++, Java, Python, Rust, JavaScript)
  • Comfortable in a Linux/Unix environment with experience in tools like Docker, Terraform, or Kubernetes
  • Familiarity with at least one cloud provider (e.g., AWS, GCP, Azure, OpenShift)
  • Experience contributing to technical documentation or knowledge bases
  • Experience working with async communication and distributed teams (bonus)
  • Experience with Bazel or Buck/Buck2 (bonus)

Responsibilities

  • Serve as the technical contact for trialing, new, and existing customers
  • Resolve complex issues with build systems, integrations, and environments
  • Help customers optimize their use of EngFlow’s products and ensure smooth adoption within their workflows
  • Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback
  • Create and maintain internal and external documentation to improve future support and empower developers
  • Represent EngFlow in forums, Slack, GitHub, and conferences—providing empathy and technical clarity
  • Contribute to operational excellence through metrics, tooling improvements, and automation

Other

  • 3+ years of experience in software development, technical support, SRE, or developer-facing roles
  • Great communicator with the ability to explain complex technical concepts clearly
  • Customer-centric mindset with a passion for helping engineers solve tough problems
  • Comprehensive Benefits: Medical, dental, vision, 401k, bonus, parental leave
  • Generous Vacation: Enjoy paid time off and flexible working arrangements
  • Team Meetups: Fully remote, but we meet several times a year at exciting destinations around the world
  • Fun Virtual Events: Team-building activities like chocolate, whisky, and tea tastings, escape rooms, and more