The company is looking to provide technical support to its customers and ensure a world-class experience with its platform.
Requirements
- Strong understanding of developer workflows and build systems (experience with Bazel or Buck/Buck2 is a big plus)
- Proficiency in at least one programming language (e.g., Go, C++, Java, Python, Rust, JavaScript)
- Comfortable in a Linux/Unix environment with experience in tools like Docker, Terraform, or Kubernetes
- Familiarity with at least one cloud provider (e.g., AWS, GCP, Azure, OpenShift)
- Experience contributing to technical documentation or knowledge bases
- Experience working with async communication and distributed teams (bonus)
- Experience with Bazel or Buck/Buck2 (bonus)
Responsibilities
- Serve as the technical contact for trialing, new, and existing customers
- Resolve complex issues with build systems, integrations, and environments
- Help customers optimize their use of EngFlow’s products and ensure smooth adoption within their workflows
- Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback
- Create and maintain internal and external documentation to improve future support and empower developers
- Represent EngFlow in forums, Slack, GitHub, and conferences—providing empathy and technical clarity
- Contribute to operational excellence through metrics, tooling improvements, and automation
Other
- 3+ years of experience in software development, technical support, SRE, or developer-facing roles
- Great communicator with the ability to explain complex technical concepts clearly
- Customer-centric mindset with a passion for helping engineers solve tough problems
- Comprehensive Benefits: Medical, dental, vision, 401k, bonus, parental leave
- Generous Vacation: Enjoy paid time off and flexible working arrangements
- Team Meetups: Fully remote, but we meet several times a year at exciting destinations around the world
- Fun Virtual Events: Team-building activities like chocolate, whisky, and tea tastings, escape rooms, and more
