Airtable is looking to resolve technically complex support cases across APIs, integrations, enterprise workflows, and admin tooling.
Requirements
- JavaScript
- REST APIs
- OAuth flows
- JSON
- Troubleshooting and debugging workflows
- Enterprise admin tooling (e.g., SSO, SCIM, Enterprise Hub)
- Developer surfaces (e.g., scripting, automations)
Responsibilities
- Investigate and resolve developer- and admin-related support cases involving Airtable’s scripting, automation, API, OAuth/SSO, and third-party integrations
- Partner with more senior engineers to triage high-complexity cases and collaborate on solutions to ambiguous or novel technical issues
- Contribute to and maintain internal documentation, debugging guides, and reusable support content to scale resolution of recurring issues
- Work closely with cross-functional teams (Product, Engineering, Success) to escalate bugs, surface user pain points, and advocate for improvements
- Support improvements to our triage workflows and internal tools by flagging friction points and suggesting solutions
- Participate in developer community channels and forums to understand pain points and provide guidance where appropriate
Other
- 1–2 years of experience in advanced technical support, developer relations, or a similar customer-facing role
- Communicate clearly and empathetically
- Simplify technical topics for a variety of audiences
- Curious, coachable, and excited to build skills by learning from others and tackling challenging cases
- Proactive in identifying gaps in documentation, internal processes, or tooling
- Take initiative to suggest or implement improvements
- Work a standard shift of 11:00 AM – 8:00 PM PST, Monday through Friday
