Airtable is looking for a Senior Developer Support Engineer to join their Developer Support Engineering (DSE) team to resolve complex technical support cases, improve tooling and documentation, and enhance the overall customer experience for developers and enterprise admins.
Requirements
- You're confident working with REST APIs, JavaScript, OAuth/SAML/SSO, and debugging modern web workflows.
- You have 3+ years in advanced technical support, developer support, or a customer support engineering role, focused on APIs, integrations, or enterprise configuration.
Responsibilities
- Resolve complex technical cases related to Airtable’s API, SAML/SSO configuration, SCIM provisioning, advanced automations, scripting, and third-party integrations.
- Own high-impact issues from start to finish, applying sound technical judgment and product knowledge — often in ambiguous or undocumented problem spaces.
- Act as a technical escalation point for teammates, offering insight on advanced issues and cross-functional workflows.
- Engage with Product and Engineering to escalate bugs, contribute customer context, and advocate for improvements across developer and admin surfaces.
- Contribute to team documentation, internal tooling, and support workflows to drive scale and clarity.
- Help expand our support for enterprise admin workflows — including troubleshooting Enterprise Hub, user provisioning, permission issues, and workspace governance.
- Identify and lead internal projects to improve tooling, reduce escalations, or streamline triage for the DSE team.
Other
- You bring a systems-thinking mindset to technical problems — considering both the immediate fix and the underlying product or design implications.
- You’re a clear communicator who can navigate ambiguity and tailor your message to technical and non-technical audiences alike.
- You thrive in a fast-paced, cross-functional environment, and are comfortable working independently on high-priority technical issues.
- You regularly contribute to process improvements, technical documentation, and scalable support assets.
- You’re energized by unblocking others, and committed to growing your impact across the team, product, and customer experience.
- Participate in developer and admin community engagement, through forums, webinars, and content contributions.
