LiveKit is revolutionizing the AI landscape by providing the essential network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. The company needs a Developer Support Engineer to be the first line of technical support for the thousands of developers building with LiveKit.
Requirements
- Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP)
- Comfortable using tools like Postman, curl, Wireshark, and browser dev tools
- Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs
- Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction
- Experience using ticketing or issue-tracking tools like Linear, Jira, or Zendesk
- Basic scripting or automation experience for improving internal workflows or triage efficiency
Responsibilities
- Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email)
- Triage and prioritize inbound issues, ensuring clear ownership and timely responses
- Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details
- Provide initial troubleshooting or workarounds to unblock customers quickly
- Escalate more complex issues to internal teams with crisp summaries and context
- Document learnings and contribute to internal and external knowledge bases
- Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience
Other
- 2–4 years of experience in developer support, technical support, or a customer-facing engineering role
- Strong problem-solving skills with a methodical approach to debugging
- Clear written and verbal communicator who can explain technical details concisely
- Curious and empathetic, always keeping the developer’s perspective in mind
- The opportunity to shape the brand of a fast-growing developer platform
