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Digital Channels Middleware Platform Senior Product Associate

JP Morgan Chase

Salary not specified
Aug 27, 2025
Plano, TX, USA
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Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Requirements

  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Proficient knowledge of the product development life cycle
  • Experience in product life cycle activities including discovery and requirements definition
  • Developing knowledge of data analytics and data literacy
  • 3+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies
  • Good expertise and experience in working within an agile product delivery lifecycle

Responsibilities

  • Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
  • Considers and plans for upstream and downstream implications of new product features on the overall product experience.
  • Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
  • Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
  • Writes the requirements, epics, and user stories to support product development.
  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Manages timelines and dependencies effectively while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Other

  • Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
  • Develops and maintains evergreen quarterly roadmaps and summary to ensure alignment with strategic goals and provide clear vision for product delivery
  • Coordinate and manage stakeholders to ensure smooth delivery of product features
  • Create presentations and documentation, including product feature release updates. Communicate with senior leadership and promote product features to align with strategic goals.
  • Proven organizational skills with a high level of proactive, personal initiative, good work ethic, and ability to work independently and across functional teams